Refund policy
Refund Policy
Effective for all orders
Our ski masks are made to order specifically for you. Because of this, we have a strict policy regarding production timelines, returns, refunds, and warranty coverage.
Production & Processing Time
All masks are made to order. Please allow up to 30 days for production before your order ships. These are not ready-made or in-stock items — production begins only after your order is placed. Placing an order is essentially a preorder, and the 30-day window reflects the time needed to produce your item.
All Sales Are Final
All sales are final. We do not accept returns, exchanges, or refunds due to change of mind, incorrect expectations, or personal preference once an order has been placed. Please review your order carefully before completing checkout.
30-Day Damage Warranty
We offer a 30-day warranty from the date of delivery that covers manufacturing defects or damage only. This warranty does not cover:
- Change of mind
- Buyer's remorse
- General wear and tear
- Damage caused by misuse, improper handling, or exposure to weather/elements after delivery
- Normal variation in knit materials (slight differences in stitching and color are expected and not considered defects)
Refunds & Returns
Refunds and returns are only issued in cases where the product arrives damaged or defective. To be eligible:
- Contact us within 24 hours of delivery
- Provide clear photos and/or video of the damage
- Include your order number
If approved, we will offer a replacement at our discretion.
Why This Policy Exists
Every mask we sell is made to order. Because materials and labor are committed to your specific order at the time of purchase, and production takes up to 30 days to complete, we're unable to accept returns for anything other than verified damage.
Contact Us
If your item arrives damaged, please reach out within 24 hours of delivery: 📧 skilego@outlook.com